Good customer service is the lifeblood of any business. It is even more important when providing a service, such as third party logistics. You can offer promotions and slash prices to bring in as many new customers as you want, but unless you can get some of those customers to come back, your business won’t be profitable for long.
Good customer service is all about bringing customers back. And about sending them away happy – happy enough to pass positive feedback about your business along to others, who may then try the product or service you offer for themselves and in their turn become repeat customers.
Here's a collection of inspirational Customer Service Quotes.
To my customer.
I may not have the answer, but I’ll find it.
I may not have the time, but I’ll make it.
UNKNOWN
If you make customers unhappy in the physical world, they might each tell 6 friends.
If you make customers unhappy on the Internet, they can each tell 6,000 friends.
JEFF BEZOS
The Customer is King.
UNKNOWN
There are no traffic jams along the extra mile.
ROGER STAUBACH
Quality in a service or product is not what you put into it.
It is what the client or customer gets out of it.
PETER DRUCKER
Do what you do so well that they will
want to see it again and bring their friends.
WALT DISNEY
If we don’t take care of our customers, someone else will.
UNKNOWN
Our life is frittered away by detail. Simplify, simplify!
HENRY DAVID THOREAU
Customers don’t expect you to be perfect.
They do expect you to fix things when they go wrong.
DONALD PORTER
Give trust, and you'll get it double in return
KEES KAMIES
The quality of our work depends on the quality of our people.
UNKNOWN
One of the deep secrets of life is that all that is really worth doing
is what we do for others.
LEWIS CAROL
The goal as a company is to have customer service that is
not just the best, but legendary.
SAM WALTON
Mistakes are the portals of discovery.
JAMES JOYCE
Being on par in terms of price and quality only gets you into the game.
Service wins the game.
TONY ALESSANDRA
People expect good service but few are willing to give it.
ROBERT GATELY
Well done is better than well said.
BENJAMIN FRANKLIN
To my customer.
I may not have the answer, but I’ll find it.
I may not have the time, but I’ll make it.
UNKNOWN
Here is a simple but powerful rule - always give people
more than what they expect to get.
NELSON BOSWELL
In business you get what you want by giving other people what they want.
ALICE MACDOUGALL
You’ll never have a product or price advantage again.
They can be easily duplicated, but a strong customer service culture can’t be copied.
JERRY FRITZ
Although your customers won’t love you if you give bad service, your competitors will.
KATE ZABRISKIE
Customer service is not a department, it's an attitude!
UNKNOWN (Submitted by Mandy)
The way to gain a good reputation,
is to endeavor to be what you desire to appear.
SOCRATES