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Huntsman Secures 24/7 Climate-Controlled Southeast Logistics for Polyurethane

Customer Snapshot

Huntsman Polyurethane, headquartered in Louisiana, is a global leader in polyurethanes and specialty materials. Their customer base relies on consistent supply and strict adherence to quality and compliance standards.

For their Southeast operations, Huntsman needed a logistics partner who could manage both regulated chemicals and specialized requirements such as climate-controlled storage. On average, Warehouse Basics handles 315 pallets in, 315 pallets out, and 271 pallets on hand each month for Huntsman.

Services include hazmat warehousing (Class 9), regional distribution, climate control, and maintaining safety stock to ensure customer supply during emergencies.

The Challenge

As Huntsman expanded in the Southeast, two pressing logistics challenges had to be solved:

  • Climate control: Polyurethane products required heated storage to protect from cold temperatures and remain stable year-round.
  • Disaster preparedness: With headquarters in Louisiana, Huntsman needed a reliable partner outside hurricane risk zones who could hold safety stock and keep customers supplied if operations were disrupted.

Additional complications included:

  • Strict customer standards requiring KPI tracking, SOP adherence, and consistent reporting
  • The need for SAP system integration to manage inventory and orders
  • A requirement for 24/7 availability to respond to urgent shipments and prevent plant shutdowns

Without a trusted 3PL to meet these needs, Huntsman risked production delays, dissatisfied customers, and potential interruptions in critical supply chains.

Why Warehouse Basics

Huntsman chose Warehouse Basics because they offered the combination of compliance, responsiveness, and flexibility needed to safeguard operations.

Key decision factors included:

  • Hazmat compliance for Class 9 materials
  • Reliable heated storage, maintaining 80°F year-round to protect products from cold exposure
  • Ability to integrate with Huntsman’s SAP system for real-time order and inventory management
  • A 27+ year track record in chemical logistics with a reputation for responsiveness
  • Custom processes built to meet Huntsman’s standards — measuring KPIs, maintaining accuracy, and adhering to SOPs
  • 24/7 support to ship materials urgently and prevent customer disruptions

With Warehouse Basics, Huntsman gained not just a service provider but a partner capable of protecting their supply chain in both everyday operations and high-risk scenarios.

The Solution

Warehouse Basics created a personalized Southeast logistics program that addressed Huntsman’s operational and compliance priorities.

Huntsman’s personalized logistics program included:

  • Full-pallet warehousing and distribution for totes, drums, and palletized chemical products
  • Hazmat-certified intake and segregation aligned with compliance standards
  • Climate-controlled storage, maintaining 80°F to protect sensitive SKUs
  • Value-added services, including relabeling, QA inspections, and custom handling
  • Same-day cross-docking and regional distribution for fast turnaround
  • Transparent reporting through Extensiv WMS technology for accurate, live data
  • SAP integration to manage orders and ensure alignment with Huntsman’s internal systems
  • Annual audits performed to measure performance and identify opportunities for continuous improvement

The program was designed to provide both operational consistency and risk management, ensuring Huntsman could serve customers without interruption, even in the face of weather-related disruptions.

Results & Outcomes

By consolidating their Southeast logistics with Warehouse Basics, Huntsman achieved:

Operational gains:

  • Improved compliance confidence with dedicated hazmat-certified processes
  • Faster, more reliable order fulfillment across the Southeast
  • Seamless SAP integration for inventory accuracy and order management
  • Annual audits and continuous improvement initiatives to sustain high standards

Business impact:

  • Peace of mind knowing customer supply would not be interrupted by climate risks or hurricane disruptions
  • A trusted logistics partner available 24/7, ensuring Huntsman’s customers never face unexpected shortages
  • Stronger customer satisfaction through reliable service and on-time supply

Warehouse Basics became more than a warehouse. They became an extension of Huntsman’s operations, protecting supply chains and enabling growth with confidence.

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